Privacy Policy

1. Who We Are

Your City Sober ("we," "us," or "our") operates losangelesdetoxes.com and related mobile applications. We provide a free online directory of substance use disorder treatment resources, sober living homes, detox centers, and recovery support services in Your City and surrounding areas.

We are a directory service, not a medical provider. Nothing on this site constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical decisions.

2. Information We Collect

We may collect the following information when you use our services:

• Contact information you voluntarily provide (name, email, phone number) when submitting a help request or lead form
• Usage data such as pages viewed, time on site, and browser type via Google Analytics and Matomo
• Location data only if you grant permission, used solely to show nearby facilities
• Device information such as device type and operating system for app functionality
• Chat/message content when you interact with our SAM recovery assistant

3. How We Use Your Information

• To connect you with local treatment providers and recovery resources
• To respond to your requests for help or information
• To improve our directory and user experience
• To send you recovery resources if you opted in (you may unsubscribe at any time)
• We do not sell your personal information to third parties
• We do not share your information with advertisers

4. Lead Form & Treatment Provider Sharing

When you submit a help request form, your information may be shared with licensed treatment providers in our network who can assist you. By submitting the form, you consent to being contacted by these providers. You can opt out at any time by emailing us or replying STOP to any message.

5. Cookies & Analytics

We use cookies and analytics tools (Google Analytics, Matomo) to understand how visitors use our site. This data is aggregated and anonymized. You can disable cookies in your browser settings. We honor Do Not Track signals.

6. Data Security

We use industry-standard security measures including HTTPS encryption to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing personal information online.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time
• Request a copy of your data

To exercise any of these rights, contact us at privacy@losangelesdetoxes.com

9. Third-Party Links

Our directory contains links to treatment facility websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

10. HIPAA Notice

Your City Sober is a directory service and is not a covered entity under HIPAA. However, we take the sensitivity of health-related information seriously and treat all personal information with the utmost care and discretion.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

Questions about this privacy policy? Contact us at:
privacy@losangelesdetoxes.com
losangelesdetoxes.com